When you receive the item, please check that it is not different from the item you ordered and that the item is not missing.
Please do not dispose of the cardboard used for packaging until you confirm that the product is not defective.
[Return / Exchange]
We make every effort to ensure the quality of our products.
In the unlikely event that the product is damaged or defective, or if it is different from the ordered product, we will return or exchange it.
Please contact us from the inquiry form "within 7 days" after receiving the item.
We will bear the return shipping fee, so please use cash on delivery.
We will respond as quickly as possible.
It may not be possible to exchange immediately depending on the stock status.
Cancellations, returns and exchanges are not possible due to customer's convenience.
Please check carefully before ordering.
When returning or exchanging, please contact us from the inquiry form and return it.
We will contact you regarding the address to return the item.
When returning the product, please include your name, address, telephone number or e-mail address, and your order details.
Please return the returned or exchanged product as it was delivered by us.
To prevent accidents, please use a courier service that keeps a delivery record at hand.
Please be sure to keep a copy of the invoice until you receive the replacement or until the refund procedure is completed.
After confirming the returned product, we will process the refund.
Refunds will only be for the product price.
The refund method depends on the payment method.
If you are using a credit card: We will process the cancellation and refund you via your credit card company.
In some cases, the credit card company will refund or deduct from your credit card by the following month or the month after next.
It takes about 10 business days from the arrival of the returned product to the refund.